Frequently Asked Questions
Our customers support team is available most of the time for your doubts and questions, but here you can find the most common ones so you can solve your issues quicker.
Nebou Mattress
What sizes are have available for the Nebou Mattress?
Nebou offers two mattress sizes: 120x60 and 140x70.
What materials are the Nebou mattresses made of?
The Nebou mattresses are made of a removable cover, 100% breathable polyester. The inside inside is made of a layer of foam made from Soy, an innovative material, produced with natural products.
Are the mattresses made of hypoallergenic material?
Yes, Nebou mattresses have hypoallergenic filling and fabric that avoi and prevents allergic reactions. The air circulation layer also distributes heat evenly over the entire surface of the mattress.
What certification does the Nebou mattresses have?
The Nebou mattresses are certified according to the STANDARD 100 by OEKO-TEX® Class I.
Is the Nebou mattress suitable for all ages?
The Nebou mattress was designed specifically for babies and small children, up to 2 years of
years old.
How do I know which size fits my crib?
The Nebou mattress was designed to fit standard 120x60cm and 140x70 cribs. We recommend that you check the measurements of your crib before making your purchase.
Maintenance
How long should I wait to use the mattress after unpacking it?
After being packed you should wait about 6 hours to start using your Nebou mattress.
Should we wash the mattress before the first use?
Because it is a sensitive item, we recommend that you wash the cover of the mattress before you use it for the first time use.
How should a Nebou mattress be washed?
The cover is easily removable, making it easier to clean and ventilate the mattress, besides protecting the mattress against spills and accidents.
Orders and Shipping
How can I track my order?
When your order is shipped, you will receive tracking information in your email.
Can I make a purchase by email or phone?
To make a purchase, you must access https://nebousleep.com/ and follow the steps described below.
What is the delivery time?
For Portugal (except islands) and Spain the estimated delivery time is 2 to 4 working days.
For other regions, please contact us through the email hello@nebousleep.com.
How can I exchange/return my mattress?
For this question, please refer to our Terms and Conditions.
Do you have any kind of financing?
No, at this time payment must be made in full at the time of purchase.
Other Questions
How can I contact Nebou?
Our customer support team works daily from 9am to 6pm from Monday to Friday (except on holidays) to help you with any questions you may have. You can contact them at hello@nebousleep.com.
I entered the wrong shipping information. How should I proceed?
As soon as you realize that you have entered the wrong data, you should contact our customer support team at hello@nebousleep.com.